Privacy Policy

1. Introduction

Vraths Logistics ("Vraths Logistics", "we", "us" or "our") respects your privacy and is committed to protecting the information you provide while using our platform.

This Privacy Policy applies to information collected through the Vraths Logistics website, truck booking services, Load Post, Find Truck, customer accounts, transporter accounts and related services.

2. Information We Collect

Depending on the services you use, we may collect the following categories of information.

2.1 Personal Information

• Full name
• Mobile number
• Email address
• Business or company name
• Billing information
• Account login information
• Communication preferences

2.2 Load Information

When you use the Load Post feature, we may collect information such as:

• Pickup location
• Delivery location
• Material description
• Load weight
• Quantity
• Truck type
• Required vehicle capacity
• Loading date
• Delivery requirements
• Special transportation requirements

2.3 Truck and Transporter Information

Transporters and truck owners may provide:

• Vehicle registration details
• Vehicle type
• Vehicle capacity
• Vehicle body type
• Driver information
• Transporter/company information
• Permit and document information
• Insurance-related information
• Availability information

3. Find Truck Information

When you use the Find Truck feature, we may process search criteria such as pickup location, destination, vehicle type, capacity, loading date and availability.

Certain information may be displayed to other users when necessary to facilitate a transportation enquiry or booking.

We aim to limit the information displayed to what is reasonably required for providing the relevant logistics service.

4. Location Information

Location information may be collected or provided when required for logistics operations.

This may include:

• Pickup location
• Delivery location
• City and state
• Vehicle location where tracking is enabled
• Location shared by the user

Location information may be used to match loads with available trucks, improve route-related services, facilitate bookings and provide relevant logistics information.

5. Documents and Verification Information

Where verification is required, users may be asked to submit documents or information related to their identity, business, vehicle or transportation activity.

Examples may include:

• Vehicle registration documents
• Driving licence information
• Insurance documents
• Business documents
• Transport permits
• Tax-related information

Such information may be used for account verification, compliance, fraud prevention and provision of transportation services.

6. How We Use Information

We may use collected information for the following purposes:

• Create and manage user accounts.
• Process Load Post requests.
• Provide Find Truck functionality.
• Facilitate truck booking enquiries.
• Connect customers and transporters.
• Communicate booking information.
• Process payments where applicable.
• Provide customer support.
• Improve platform functionality.
• Detect fraud and unauthorized activity.
• Maintain platform security.
• Meet legal and regulatory obligations.
• Resolve disputes.

7. Communication

We may communicate with you through phone calls, SMS, email, WhatsApp or other communication methods where appropriate.

Communications may relate to:

• Account registration
• OTP or account verification
• Load enquiries
• Truck availability
• Booking confirmation
• Booking updates
• Payment information
• Customer support
• Important service announcements

8. Sharing of Information

We may share information where reasonably necessary to provide the requested service.

Customers and Transporters

Relevant information may be shared between customers, transporters and drivers to facilitate enquiries and bookings.

Service Providers

Information may be shared with trusted service providers that help us operate the platform, such as hosting providers, payment processors, communication providers, analytics providers and technical service providers.

Legal Requirements

Information may be disclosed where required by applicable law, legal process, court order or lawful government request.

9. Payment Information

If online payments are supported, payment transactions may be processed through third-party payment gateways.

Vraths Logistics may receive transaction-related information such as payment status, transaction reference and payment method.

We generally do not need to store complete payment card details when those details are processed directly by a third-party payment provider.

Payment providers may have separate privacy policies governing their processing of payment information.

10. Cookies and Similar Technologies

Vraths Logistics may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

• Login sessions
• Security
• User preferences
• Website analytics
• Performance monitoring

You may configure your browser to block or delete cookies. Certain website features may not function properly if essential cookies are disabled.

11. Device and Technical Information

When you access our website, certain technical information may be collected automatically.

• IP address
• Browser type
• Operating system
• Device type
• Screen information
• Pages visited
• Access time
• Referring pages
• Error and diagnostic information

This information may be used for security, analytics, troubleshooting and improving our services.

12. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration or disclosure.

Security measures may include access controls, authentication, secure server configurations, encryption where appropriate, monitoring and regular maintenance.

13. Data Retention

We retain information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, prevent fraud, comply with legal obligations and enforce our agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

14. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including:

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw certain permissions or consent.
• Request information about processing of your data.

Some information may need to be retained where required by law or necessary for legitimate business purposes.

15. Children's Privacy

Our services are intended for individuals and businesses that are legally capable of using transportation and logistics services.

We do not knowingly request personal information from children where such collection is prohibited by applicable law.

16. Third-Party Websites and Services

Our website may contain links or integrations to third-party websites and services.

Third-party websites operate independently and may have their own privacy policies. We recommend reviewing their privacy policies before providing personal information.

17. Fraud Prevention

We may process account, device, transaction and activity information to identify and prevent fraudulent or suspicious activity.

Accounts or transactions may be restricted where reasonably necessary to protect users, the platform or other parties.

18. Business Transfers

If Vraths Logistics or part of its business is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated "Last Updated" date.

You should periodically review this page to stay informed about how information is handled.

20. Contact Us

If you have questions, requests or concerns regarding this Privacy Policy or your personal information, please contact Vraths Logistics using the contact details published on our website.

Website: vrathslogistics.in

21. Acceptance of This Policy

By creating an account, posting a load, searching for a truck, contacting a transporter, making a booking or otherwise using Vraths Logistics, you acknowledge that you have read and understood this Privacy Policy.